Returns & Exchanges
At Medichecks, we want you to be completely satisfied with your purchase. If you change your mind, you can return unused and unopened kits within 30 days for a full refund, minus any initial shipping costs.
Check Eligibility
Ensure your testing kit is unopened, the security seal is intact, and it is within 30 days of the original purchase date.
Contact Support
Reach out to our customer care team with your order number to request a Return Merchandise Authorization (RMA) and receive the return address.
Package Your Item
Securely pack the unused kit in its original packaging and include a note with your order number and authorization details.
Receive Refund
Once our laboratory team receives and inspects your return, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing